About Community Service Restitution

Community Service Restitution (CSR), administered by VolunteerNow, places and monitors eligible court-mandated individuals (clients) in volunteer positions to fulfill community service hours assigned as a condition of probation. CSR helps enforce mandated community service requirements, while improving the clients’ lives and strengthening communities throughout North Texas.

CSR serves all North Texas counties and also includes municipal courts by placing both adults and youth 14 years and above. Local school districts also participate by ordering students who violate State truancy laws with chronic truancy behavior to perform volunteer hours, which often helps these students refocus and succeed academically.

Hours of Operation

We are closed every day from 12:45 p.m.-2 p.m. for lunch.

Monday AND Wednesday

  • Open: 8:30 a.m.-7 p.m.

Tuesday AND Thursday

  • Open: 8:30 a.m.-4:30 p.m.

Closed on Fridays

Click here for CSR Overview

Questions? Call 214-821-8711.


  • Consistent and reliable administrative procedures and policies to refer, document, verify and report court-ordered volunteer hours worked
  • Effective matching of organizational needs and offense restriction with court-ordered volunteer's skills, availability and interests
  • Development of diverse and geographically distributed nonprofit worksites

Utilized by these host organizations:

  • Nonprofit organizations
  • Probation departments
  • Truancy courts
  • Municipalities
  • Criminal justice systems
  • Universities and colleges
  • School districts

How are CSR clients processed?

  • Clients are referred by the courts to VolunteerNow
  • Clients are matched with organizations according to their interests, availability, skills, and based upon the restrictions of the criminal offense
  • CSR staff monitor client progress and reports to the courts when the assigned hours are completed

Organization participation criteria:

  • The organization must be a nonprofit or governmental entity and provide services to the general public that enhance the social welfare and general well being of the community. Agencies are enrolled into Community Service Restitution (CSR) based on their provision of direct local services and agreement to supervise and document CSR work of court-ordered volunteers.
  • Participating agencies must have at least one paid staff member in order to insure proper supervision and tracking of hours. A volunteer cannot supervise a court-ordered volunteer.
  • Participating organizations may not discriminate in serving CSR volunteers or in the provision of agency services on the basis of race, sex, age, marital status, religion, disability, race, national origin or any other non-merit based factor.
  • Agencies with purposes that are primarily political or fundraising are not appropriate for CSR.
  • The primary purpose of the organization shall not be to serve the economic or social needs of the members of the organization. Fraternal or social organizations are excluded.
  • Church-based or sponsored agencies may not use CSR volunteers for worship, religious education, or facility maintenance or improvement of church property used for these religious purposes. CSR volunteers may perform volunteer work for participating church sponsored programs which are available to the public. (i.e. food pantries, after school neighborhood youth programs, immigration counseling, homeless shelters and feeding programs of churches.)
  • CSR will not enroll or refer court ordered volunteers to any agency located at an individual’s residence. CSR may refer court ordered volunteers to group residential properties operated by nonprofits if agency staff supervision is present.