Community Service Restitution

Community Service Restitution (CSR) places and monitors eligible court-mandated individuals in volunteer positions to fulfill community service hours assigned as a condition of probation. CSR helps enforce mandated community service requirements, while improving lives and strengthening communities throughout North Texas.

CSR serves all North Texas counties and municipal courts by placing adults and youth 14 years old and above. Local school districts also participate by using students who violate state truancy laws to perform volunteer hours.

The program was founded in 1981 as a partnership with the Dallas County Criminal Courts, State District Courts, and Dallas County Community Supervision and Corrections Department. CSR expanded to include the Dallas County District Attorney’s Memo Agreement.


Volunteer Hours Through Criminal Courts


Clients Served Since 1981


Clients Served In 2014


Participating Nonprofit Organizations


Community Service Restitution

From providing structure in an individual’s life to building a strong volunteer workforce, Community Service Restitution benefits both the volunteer and nonprofit. There are countless stories of how an individual has learned from volunteering, was inspired by the work he or she did, and ended up being a committed long-term volunteer to their placement organization. The nonprofits who are part of CSR consider the court-ordered volunteers a helpful, reliable way to ensure their missions are fulfilled. Volunteers are at the heart of every nonprofit and building a solid foundation can be difficult. CSR helps fill that gap.

VolunteerNow and CSR staff provides:

  • Consistent and reliable administrative procedures and policies to refer, document, verify and report court-ordered volunteer hours worked
  • Effective matching of organizational needs and offense restriction with court-ordered volunteer's skills, availability and interests
  • Development of diverse and geographically distributed nonprofit worksites

CSR is used by these community organizations:

  • Nonprofit organizations
  • Probation departments
  • Truancy courts
  • Municipalities
  • Criminal justice systems
  • Universities and colleges
  • School districts

How are CSR clients processed?

Individuals are referred by the courts to VolunteerNow and participate in a personal interview with CSR staff and then matched with organizations based on their interests, availability, skills, and restrictions of the criminal offense. CSR staff monitor the individual’s progress and reports to the courts when the assigned hours are completed.

Organization Participation Criteria


  • The organization must be a nonprofit or governmental entity and provide services to the general public that enhance the social welfare and general well being of the community. Agencies are enrolled into Community Service Restitution (CSR) based on their provision of direct local services and agreement to supervise and document CSR work of court-ordered volunteers.
  • Participating agencies must have at least one paid staff member in order to insure proper supervision and tracking of hours. A volunteer cannot supervise a court-ordered volunteer.
  • Participating organizations may not discriminate in serving CSR volunteers or in the provision of agency services on the basis of race, sex, age, marital status, religion, disability, race, national origin or any other non-merit based factor.
  • Agencies with purposes that are primarily political or fundraising are not appropriate for CSR.
  • The primary purpose of the organization shall not be to serve the economic or social needs of the members of the organization. Fraternal or social organizations are excluded.
  • Church-based or sponsored agencies may not use CSR volunteers for worship, religious education, or facility maintenance or improvement of church property used for these religious purposes. CSR volunteers may perform volunteer work for participating church sponsored programs which are available to the public. (i.e. food pantries, after school neighborhood youth programs, immigration counseling, homeless shelters and feeding programs of churches.)
  • CSR will not enroll or refer court ordered volunteers to any agency located at an individual’s residence. CSR may refer court ordered volunteers to group residential properties operated by nonprofits if agency staff supervision is present.